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Questions

General Questions

Do I have to sign a contract? Are you hosted in a good datacenter? Do you host adult websites? Do you host mp3 websites? Do you offer a money back guarantee? What methods of payment do you accept? When is the billing of the account? Do you have any set-up fees? Is my access 24 hours a day? What happens if I use more than my allocated bandwidth? How long does it take to get an account set up? What support do you offer? Do you sell dedicated servers?

Features

Will I get a control panel to admin my virtual server? Do you support Microsoft Frontpage Extensions? Do you host sub domains? So what is this website insurance thing? Do you support ASP? What are the 20 What type of arrangements need to be made for SSL and is there any extra charge?

Answers

General Questions Do I have to sign a contract? No you don't need sign a written contract with Boutique Host. All hosting packages are purchased on a month-to-month basis. However, customers are bound by our Acceptable Usage Policy and Terms of Service. [Back to top] Are you hosted in a good datacenter? Yes we are hosted in arguably one of the best in the world. Some of it's features include: Redundant UPS Systems Generator Backup Redundant Air Conditioning Systems Gigabit connections to Time Warner, Verio OC3 connection to Savvis DS3 connection to ELI [Back to top] Do you host adult websites? No, we do not host adult websites of any form. [Back to top] Do you host mp3 websites? We will host MP3's that do not breach copyright. It is your responsibility to ensure that you are not in breach of any copyright laws with what you host on your website, including MP3's. [Back to top] Do you offer a money back guarantee? Yes we offer a full 30 day money back guarantee! [Back to top] What methods of payment do you accept? We accept Visa, MasterCard, Discover, Amex, JCB, Carte Blanche, and Diners Club. We only accept PayPal under special circumstances. [Back to top] When is the billing of the account? Billing occurs on the aniversary each month of your sign up date. So if you signed up on the 21st of the month, you would be charged for that month in advance, and then be charged again 1 month later (probably on the 21st again). [Back to top] Do you have any set-up fees? No, there are no set-up fees! [Back to top] Is my access 24 hours a day? Yes. Your website will be available 24 hours a day (7 days a week), as will your control panel, and technical support. [Back to top] What happens if I use more than my allocated bandwidth? You will be notified, and your can purchase additional bandwidth at $2 for 1000 meg. Alternatively, you can upgrade your plan which will include more bandwidth. [Back to top] How long does it take to get an account set up? We manually pre-screen all sign-ups to ensure that spammers are not signing up for accounts that would be detrimental to the server. This means that it may take up to 24 hours (48 hours in exceptional circumstances) for account set-up. The average time is around 8 hours. [Back to top] What support do you offer? We offer 24/7 technical support via the helpdesk. You also can contact your hosting manager directly via e-mail if you need to escalate any problems. [Back to top] Do you sell dedicated servers? No we do not sell dedicated servers. Our complex web hosting system requires a single hosting account to have information stored on 8 different servers to provide the ultimate redundancy. Consequently this cannot be integrated into a dedicated server system as they exist on a single level (and have a single point of failure!). [Back to top]

Features Will I get a control panel to admin my virtual server? Yes you will get one of the most comprehensive control panels on the market today (Cpanel). You will be able to administer your site easily and quickly from here. [Back to top] Do you support Microsoft Frontpage Extensions? Yes all accounts support Frontpage extensions. If you want these to be included in your account on sign-up, please indicate this in the comments box. While these are not set-up as default on the accounts, you can add them at any time by submitting a trouble ticket. [Back to top] Do you host sub domains? Yes you can have subdomains. However because of our complex DNS system, you have to request these by submitting a ticket to the help desk. There is no charge for sub-domains up to 20 subdomains. After 20, there is a set-up fee of $2 per subdomain. [Back to top] So what is this website insurance thing? Website insurance is a system we have developed whereby your server is monitored every 5 minutes. If the server goes down for any reason, we switch your IP associated with your domain name to point to a new server on another network in another datacenter. This other server is considered to be your backup web space. It has exactly the same features as your main web space, except it has less space. It is however possible to maintain two exact copies of your website on both servers and the visitor would not know the difference. If you have a complex or very large site, you may just want to have set up a page on this server that tells the user that your site is undergoing maintenance, and to check back shortly. This allows you to effectively have your site "up" at all times, even if it is in a smaller version. Your email uses a different system, which simply holds the mail on a second mail server until your main mail server comes online again. [Back to top] Do you support ASP? No we use unix based technology, so we do not support Microsoft ASP pages. [Back to top] What are the 20 PORTALS PHP-Nuke Post-Nuke phpWebsite Xoops BLOGS b2 pMachine Free CUSTOMER RELATIONSHIP CS Live Help PHP Support Tickets Support Services Manager DISCUSSION BOARDS phpBB2 Invision Board OTHER SCRIPTS OS Commerce (Shopping cart) 4images Gallery PHPauction PHProjekt (Project management) phpLinks Moodle (elearning) Noahs Classifieds PHPlist WebCalendar We also provide many other more simple preinstalled scripts like guestbooks, formmail, search engine submission software etc. [Back to top] What type of arrangements need to be made for SSL and is there any extra charge? We can install these free of charge. We can also direct you to a place where you can purchase these very inexpensively. [Back to top]